CNBconnect Online Banking FAQ
Frequently Asked Questions
1. What is CNBconnect® Online Banking?
CNBconnect® Online Banking is our electronic banking service that enables you to gain access to your COMMUNITY NATIONAL BANK accounts whenever you wish from the Internet. With a click of the mouse, you can perform the following banking transactions from the comfort of your home or office, or from anywhere you have access to the Internet:
- Review account balances and transaction history
- Transfer funds between COMMUNITY NATIONAL BANK accounts
- Export personal financial information into popular financial programs such as Intuit's® Quicken® or Microsoft® Money®
2. Is there a fee to use Online Banking?
Basic Online Banking is free. That's right, there are no charges for the service. With it, you can obtain account information, transfer funds within COMMUNITY NATIONAL BANK accounts and conduct other bank transactions.
3. Is CNBconnect® Online Banking available twenty-four (24) hours a day, seven (7) days a week?
Yes, with the exception of scheduled maintenance and outages as a result of circumstances beyond the control of the Bank, CNBconnect® Online Banking is available around the clock every day.
Please note: Transfers made before 5:00 p.m. will be posted on the same business day. Transfers made after 5:00 p.m. will be posted on the following business day.
4. What types of accounts are available with CNBconnect® Online Banking?
With CNBconnect® Online Banking, you have access to any of your COMMUNITY NATIONAL BANK accounts, including Checking, Savings, Certificates of Deposits and Lines of Credit. Residential Mortgages are not available through CNBconnect® Online Banking.
5. How current is the available financial information?
Your available checking and savings account information is real time and will reflect COMMUNITY NATIONAL BANK Debit card and ATM activity throughout the day.
6. Can I access CNBconnect® Online Banking while away from home?
You have access to CNBconnect® Online Banking from any computer with Internet access that meets recommended system requirements.
1. What are the system requirements for Online Banking?
You can access CNBconnect® Online Banking with virtually any PC running Microsoft Windows®. Other than your computer, you need only a COMMUNITY NATIONAL BANK account, Access Code (your COMMUNITY NATIONAL BANK account number), a Password and Internet access using either Microsoft® Internet Explorer or Netscape® Communicator/Navigator.
You need Internet access through an Internet Service Provider (ie: AOL, MSN, Earthlink, etc.), and a browser capable of 128-bit encryption. You will need either Internet Explorer 6.0 (or greater) from Microsoft Corporation, or Netscape Navigator 6.0 (or greater). If you are using an Apple Computer, you will need to use Internet Explorer as your browser type. It should only be viewed with a screen resolution of 800 x 600 or higher.
1. Is my financial information safe with CNBconnect® Online Banking?
In addition to traditional firewall security and customer-level password, CNBconnect® Online Banking supports the latest in Internet browser technology - 128 - bit encryption. During the encryption process, information is scrambled as it is transmitted to prevent unauthorized individuals from reading it. The information is then unscrambled or "decrypted" as it is received. This protects your personal financial information as it is transmitted both to and from COMMUNITY NATIONAL BANK.
1. How do I log in to Online Banking for the first time?
You can access CNBconnect® Online Banking from any page, by locating the CNBconnect® Online Banking Log-in box, then click First Time User.
Upon entering the Log In page, click the First Time User button. The "First Time Log In" screen will be displayed.
Type your Access ID and Password* in the appropriate box, and then press ENTER or click the Submit button.
On the following page, type your New Access ID and New Password** as desired. Type your new password again to confirm it is correct, and then press ENTER or click the Submit button.
* Your initial Access ID and Password is your bank account number and TeleBank Telephone Banking password, which is provided to you by COMMUNITY NATIONAL BANK. For security purposes, we require that you contact our Customer Information Center at (516) 498-3888 if you do not know or have not received this information.
** You may change your Access ID to something other than your bank account number. This option is available during the First Time Log In session only. Your new Access ID will apply to all subsequent CNBconnect® Online Banking access. It must be a minimum of six (6) alpha or numeric characters. Your New Password is case-sensitive and must be a minimum of six to twelve (6-12) alphanumeric characters including at least one (1) number, one (1) uppercase letter.
For example, if your password is THOMAS21 (6-10 alpha, 2 numeric), it must be typed exactly like that; to type thomas21 would be incorrect.
The "Account Summary" page will be displayed upon successful completion of the First Time Log In sequence.
1. What type of password is required to use CNBconnect® Online Banking?
To log in to CNBconnect® Online Banking, you will be required to provide a "case-sensitive, alphanumeric" password consisting of eight to twelve (8-12) characters, of which at least one character must be numeric, and one uppercase letter.
2. What is a case-sensitive, alphanumeric password?
"Case sensitive" means that both upper and lower case letters are representative of each other (i.e. an "e" is an "e"; an "E" is an "E"). Alphanumeric means that a combination of letters and numbers are used. For example, if your password consists of THOMAS21, you must enter the password exactly like that – THOMAS21, not Thomas21.
3. What should I do if I forget my password?
For security purposes, you will need to call our Customer Information Center at (516) 498-3888, or use the forgot password link.
4. How do I change my password?
For security purposes, we require that you change your initial password immediately during the First Time Users Log In. As an additional measure, you should change your password periodically thereafter. Changing your password is very simple from anywhere within CNBconnect® Online Banking.
Click the Change Password button at the top of your Online Banking screen. The "Change Password" page will appear. Type your Current Password and New Password in the boxes provided. In the Confirm New Password box, re-type your New Password to confirm that your entry is correct.
Click the Submit button. Your change is recorded and takes effect immediately.
5. Does my password expire?
If you do not use your Access ID and Password for six (6) months, it will expire and you will need to perform a First Time User log in again.
1. Can I review a summary of all my accounts?
Yes, the "Account Summary" page will display each time you log in to CNBconnect® Online Banking. Its List of Accounts provides you with a consolidated report of your total account portfolio with COMMUNITY NATIONAL BANK, which may include the following account types:
- Checking account
- Savings account
- Certificate of Deposit
- Loan account
The Account Summary page is available to you throughout your online session by clicking the Accounts button at the top of your CNBconnect® Online Banking page.
2. What if I do not see all my accounts on the Account Summary page?
You must be a signer on the account in order to have the account listed on the Account Summary page. If you do not see the account listed, you will need to call our Customer Information Center at (516) 498-3888.
3. How can I review detailed information on an account?
There are two ways in which you can review detailed account information (as illustrated below):
- Select the desired account number from the Accounts drop-down menu.
- Click the desired account number from the List of Accounts on the "Account Summary" page.
The "Account Inquiry" page, which provides a detailed account summary, will then be displayed.
4. What kind of detailed information can I review and transact?
The level of account detail and transaction types available is determined by account type, as illustrated below:
Available Transactions Allowed
Balances, Activity and Interest Information
Account Inquiry, Check Image and Funds Transfer
Balances, Activity and Interest Information
Account Inquiry and Funds Transfer
Certificate of Deposit
Balances, Interest and Maturity Information
Balances, Payments, Date and Escrow Information
Account Inquiry and Funds Transfer
For example, you may -
• transfer funds to and from your Savings account, but not from your CD account
5. How do I view my account activity?
To view account activity, select the desired account from the Accounts drop-down menu. Next, select the desired statement view (i.e. Current Statement or Previous Statement) from the Transactions drop-down menu. This will include any type of account activity, such as a deposit or withdrawal by check, which has been credited or debited to your account. In addition, check images can be displayed from here.
6. How do I view an image of a check?
Check images can be viewed on all transactions except current business day. To view a check image, select the desired checking account from the Accounts drop-down menu. Then select the desired statement view (i.e. Current Statement or Previous Statement) from the Transactions drop-down menu. Locate the desired check and click the Check Number. The front of the check will appear; to view the back of the check, simply click the Back of Check button; or to rotate the check, click the Rotate Check button.
7. How do I export transactions into financial software such as Intuit's Quicken® or Microsoft Money®?
Exporting transaction information for use with your personal finance software, such as Intuit’s Quicken® or Microsoft Money®, can be accomplished by selecting the desired account from the Accounts drop-down menu. Then select Transaction Menu from the Transactions drop-down menu. The "Transaction Menu" page will display. Enter the desired information into the Transaction Search fields:
- Cycle - select from All, Previous Business Day, Current Statement and Previous Statement.
- Transaction Type - select from All, Checks, Debits, Deposits and Credits.
- Sort by - select from Date - Ascending or Date - Descending; Check Number - Ascending or Check Number - Descending; Description; Transaction Type; Amount - Ascending or Amount - Descending.
- Date - enter the desired From and Thru dates. By leaving both fields blank, it will export all available transactions (all previous and current cycle transactions).
- Amount - enter the desired From and Thru amounts if searching for specific amounts. By leaving both fields blank, it will export all amounts.
- Check Number - enter the desired From and Thru check numbers if searching for specific checks. By leaving both fields blank, it will export all check numbers.
From the Export Format drop-down list box, select the appropriate file type from the following list:
- Comma Separated File (.CSV)
- Intuit Quicken® (.QIF)
- Microsoft Money® (.OFX)
- Intuit Quickbooks® (.IIF)
For your convenience, the Date of Last Export is displayed. This will allow you to easily identify a start date to enter the next time you export. By leaving the Thru date blank, it will export all transactions from the start date to the current date. This feature ensures there is no duplication in the data you are exporting.
Finally, click the Export button to complete the process.